FAQ's

1. What are your shipping options?

Answer:  All items ship via UPS Ground. Our charges for UPS shipping are based on actual weight. These charges will be displayed on your online receipt when you place an order.  Please allow 1-2 business days for the east coast, 3-4 business days for the Midwest and 5-6 business days for the west coast. Overnight shipping is available at an extra charge. Please e-mail us or call 717-632-6150 for additional cost. 

2.  How do you confirm an order?    

Answer:  You will receive confirmation by e-mail of your order and you can also print out an online receipt. UPS charges will be calculated based on actual weight. Note: In those rare instances when demand outstrips supply of a particular item within a gift basket, we reserve the right to replace that item with one of equal or greater value.

3. How are taxes calculated?

Answer:  Taxes are calculated for all orders shipped to the state of Pennsylvania at a rate of 6%.  Our shopping cart will calculate applicable taxes based on the information you enter into the shipping address fields.

4. What happens to the information I give to Gifty Baskets?

Answer:  All information submitted to Gifty Baskets is strictly confidential and will not be divulged to third parties.  We do not sell our client lists to vendors of e-mail addresses or other advertising or marketing companies.

5. What is your return policy?

Answer: Because all of our gifts are custom-designed when ordered, they are not returnable, unless something is damaged or defective.  In this case, either a refund or store credit will be issued.  For individual items ordered that are not part of a custom-designed gift, a 15% restocking fee will be charged for all items returned.  These returns must be made in 7 to 10 business days from receipt of merchandise.

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